Belgacom Ratings

Rated by

thomitje

Joined on

28/02/2010

In Use

less then 1 month

Posted on

28/02/2010

Conclusion
can better

Rated by

W1ck3D

Joined on

02/01/2010

In Use

more then 2 years

Posted on

02/01/2010

Speed
With Belgacom ADSL GO I had big issues. My connection got lost up to 2 or 3 times an hour due to technical issues. The ADSL cables weren't able to get me a permanent connection. After adressing this over and over again with Belgacom tech people, I finally saw no other option then to switch to VDSL (using the Belgacom B-Box2). The line is stable ever since and my speed has gone up to twice the speed when I was still using ADSL. Still, my neighbour who has TELENET has 40% faster upload and download speeds.

Support
Belgacom support is the worst you can imagine. Their free number takes roughly about 30-45 minutes before you get an answer. I had numorous tech peeps coming over to my house to fix my 'connection lost' problem. After six months I switched to VDSL and ever since the issues have stopped. If I didn't have a contract for just over 4 months, I would have switched to TELENET.

Conclusion
The download limit of 25 gigabyte is rediculous! In december I used 45 gb and had to pay an extra 20 euros. The speeds are 40% slower then the ones from my neighbour who uses TELENET. The Tech support is a disaster. Need I say more?

Rated by

filipvanham

Joined on

27/10/2009

In Use

more then 2 years

Posted on

27/10/2009

Installation
Het duurde wel even eerdat ze aan de helpdesk doorhadden dat ik te ver van de cabine zat, om in begin jaren 2000 de max snelheid te halen.

Information
Zeker u in een abonnement met bepaalde duur praten... maar dat zijn alle verkopers. Daarom voor één met onbepaalde duur gegaan.

Reliability
In de 8 jaar dat ik adsl bij belgacom heb, herinner ik me amper of er problemen waren met het netwerk. Alleen mijn verbinding had wat problemen in het begin.

Speed
480 kb/s is goed... als je niets groot wilt afhalen.

Support
Wat kunnen we verwachten? Maar ik ben wel van mening dat ze er beter en bete in worden.

Conclusion
In het begin was het een ramp, een lijn die om de haverklap uitviel. Dit was welliswaar toen ze van 3,3Mbits naar 4,4mbits overschakelden. Ik heb dan wel jaren aan 3,3mbits gesurft om een stabiele lijn te behouden. Pas sinds een aantal maanden haal ik terug 4,4mbits. Maar dit vind ik niet de reden waarom ik een ex-klant ga zijn van belgacom adsl. Het zijn de datalimieten en de ENORM hoge prijzen om data bij te kopen. Zelfs hun nieuwe verbinding, Belgacom Generation Internet (100GB), weten ze mij niet te versieren ;) Ookal hoor ik regelmatig klachten over dommel... ik heb liever afentoe lagere snelheden, zelfs ne blackout hier en daar... dan tege de 100 euro per maand te betalen aan 5GB uitbreidingen... datalimieten zijn uit de mode! en 50GB zou een minimum moeten zijn, voor wie dan ook...

Rated by

Saew

Joined on

13/07/2009

In Use

6 to 12 months

Posted on

28/08/2009

Installation
The installation was easy; I hooked up all the cables, I put a CD in my cd drive and simply clicked "NEXT" a couple of times and everything was installed by itself.

Information
The belgacom site is crap.

Reliability
Internet is always up. The only problem I had was when a Belgacom worker accidentally plugged out all of our cables in the nearest belgacom server. We actually had to pay for the 'repairs' as well.

Speed
I only get around 6Mbps whereas I should be gettings 18Mbps

Support
The customer support is horrible. The people I've contacted so far don't know anything about the products they're selling. When I tell them I want to change provider they simply tell me to wait a bit for new promotions. When I tell them I _really_ want to end my subscription they still tell me I should think about it and come back later with my conclusion. I still have my Belgacom subscription.

Conclusion
Only subscribe to Belgacom if you're rich and all you want to do is check your emails. Do not subscribe to Belgacom (Or Telenet, for that matter) because there certainly are more cheaper and better subscriptions available.

Rated by

tomvd

Joined on

21/03/2009

In Use

6 to 12 months

Posted on

21/03/2009

Installation
Very well done. Was free thanks to a promotion.

Reliability
Had a few problems after the upgrade from 4Mbps to 12Mbps. Eventually a new copper line was put in place and a transfer from VDSL1 to VDSL2 was done. After that, all OK

Speed
As from yesterday: 12Mbps down / 1Mbps up. So I cannot complain about that. :-)

Support
Willing to help yes. Knowledge of helpdesk personel is generally OK. Efficiency is to be improved on certain aspects.

Conclusion
I have a special discount thanks to my employer, but even without this reduction, I probably would choose Belgacom again (but only in combination with TV).

Rated by

swuis

Joined on

14/09/2008

In Use

more then 2 years

Posted on

14/09/2008

Conclusion
All is OK exepte the PRICE and THE SPEED. Also the downloadlimit sucks.