Belgacom Ratings

coolgeek84

Rated by

coolgeek84

Joined on

06/03/2012

In Use

1 to 2 years

Posted on

06/03/2012


Installation
They told me it would take one month to give me the connection. Seriously, 1 month? I told them that I can't wait for 1 month and it suddenly became 2 weeks. 2 weeks is still ridiculous compared to how fast you can get in Asian cities like Mumbai, Beijing & Singapore. And I had to take leave and wait for the guy to turn up at my place. They can't do it during weekends or such. What a waste of my time. I knew then that Customer wasn't a priority for this company.

Information
They have recently improved on their website and it is somewhat better now.

Reliability
They disconnected me because I apparently did not pay the bill. The fact was THEY got my address wrong (updated wrongly or something) (this after receiving bills fine for 1 year!). THEY were the ones at fault and I had to go without internet for 1 week! The helplines are very good at pointing fingers at their other internal departments and you are made to run around, or call around.

Speed
The only saving grace is the speed. I get full 30Mbps download and full 4.5Mbps upload at ALL TIMES. Fantastic speed with no lag times or overloaded times.

Support
I would have given very bad but they have it in English so its only Bad. Waiting times are at the best under 5 minutes and at the worst about 30 minutes. They are EXCELLENTLY trained in pointing fingers at EVERYTHING other than getting it solved. As a customer I was literally begging them to get issues fixed. I am subscribing to their highest package and been a good customer with bills paid on time for more than a year. But it doesn't matter to them!! They do not give a rat's ass about how loyal you are or you are not. They charged me 9 Euros for a reminder service (a one page letter reminding me to pay my bill) when the fact was that I DID NOT receive either the main invoice OR the reminder. But it doesn't matter to them. Quoting them: "Its not our problem, go and settle it with the postal authorities. Meanwhile please pay the fine". Horrible support. On second thoughts, I am reverting it back to Very Bad. No mercy from me even if its in English.

Conclusion
The only good thing about Belgacom from my experience is their speed. Their customer service makes you feel like you are a beggar. Because you are basically made to beg for it. They take forever to react on things. They take immediate action when its concerning payments or some mistake on your side. My advice would be to try for other ISPs such as Voo. I heard Telenet has very bad customer service too.

heymansi

Rated by

heymansi

Joined on

22/05/2011

In Use

more then 2 years

Posted on

04/09/2011


Installation
zelf geinstalleerd

Information
Zeer goede en volledige website. Geen verrassingen

Reliability
Behoudens enkele technische problemen die werden opgelost door Belgacom is het internet heel stabiel. Nagenoeg nooit last van uitval of problemen.

Speed
Het doet wat het belooft. Ik zie niet in waarom ik een snellere connectie van TN zou nodig hebben.

Support
Tot nu toe werd ik altijd al snel en gratis geholpen.

Conclusion
Ik zie persoonlijk niet in wat die hogere snelheid van TN me zou kunnen bieden. Je hoort vaak van TN-fans dat het internet van BGC trager is. Maar voor mijn part kan je het echt vergelijken met een auto die 195 kan, of een die 245 kan. Ik rijd nooit sneller dan 120. Ik kan alles aan een prima snelheid downloaden en heb onbeperkt volume. Dus, wat kan het mij schelen of een file binnen is in 7 of in 10 minuten..

Xeon

Rated by

Xeon

Joined on

30/07/2011

In Use

6 to 12 months

Posted on

30/07/2011


Conclusion
Nice Provider for VDSL2 !

Ohlordie

Rated by

Ohlordie

Joined on

13/08/2010

In Use

less then 1 month

Posted on

13/08/2010


Installation
I was first activated on ADSL (3 Megabit profile). Ofcourse, I wasn't happy with it, so contacted customer support multiple times. In the end, I got my VDSL2 (16,5 Mbps profile with 12 Megabit shaping, because I have Comfort).

Speed
I get my advertised speeds. 12 Megabit/sec in download, 1 Megabit in upload

Support
The support itself is sufficient, but the waiting times on the phone are long. (a minimum of 20 minutes per call) Luckely, you don't get charged when you phone to the helpdesk (0800-number)

Conclusion
Speed is a-ok; support itself is sufficient; datavolume is sufficient (50 GB for 32,50 euro is quite ok); VDSL2-network is a-ok.

sonnemans

Rated by

sonnemans

Joined on

23/02/2010

In Use

more then 2 years

Posted on

23/06/2010


Installation
3 days loss of internet connection. 2.5 months delay between upgrade order an install!

Information
Belgacom advertised 18 MBit for internet Plus when we upgraded to get free TV and more speed. After 2 months delay in which Belgacom technical service approved the change, we finally got a 4.8 MBit ADSL2+ line. No mention that it was not possible to provide a faster line. When using TV line performance drops to 1-2 Mbits. In this case Belgacom is bluntly misleading. After installation they claim to only provide volume, but no disclaimer was shown in the order process.

Speed
Achieve 1-2 Mbits with 18 Mbits contract when using TV. Achieve 4 Mbits when not using TV.

Support
Email support and phone OK. But Belgacom did not respond to written complaint after 3 months. Confirmed when asked by phone (3 months later) to have received the complaint, but no one was assigned to it yet.

Conclusion
Perhaps a viable option in some regions, but when living to far from a phone exchange performance unacceptable. Support also not acceptable. 1 Mbit performance with 18 Mbit contract!

thomitje

Rated by

thomitje

Joined on

28/02/2010

In Use

less then 1 month

Posted on

28/02/2010


Conclusion
can better

Spoetnik

Rated by

Spoetnik

Joined on

12/02/2010

In Use

more then 2 years

Posted on

12/02/2010


Conclusion
Perfectly Happy with Belgacom VDSL

W1ck3D

Rated by

W1ck3D

Joined on

02/01/2010

In Use

more then 2 years

Posted on

02/01/2010


Speed
With Belgacom ADSL GO I had big issues. My connection got lost up to 2 or 3 times an hour due to technical issues. The ADSL cables weren't able to get me a permanent connection. After adressing this over and over again with Belgacom tech people, I finally saw no other option then to switch to VDSL (using the Belgacom B-Box2). The line is stable ever since and my speed has gone up to twice the speed when I was still using ADSL. Still, my neighbour who has TELENET has 40% faster upload and download speeds.

Support
Belgacom support is the worst you can imagine. Their free number takes roughly about 30-45 minutes before you get an answer. I had numorous tech peeps coming over to my house to fix my 'connection lost' problem. After six months I switched to VDSL and ever since the issues have stopped. If I didn't have a contract for just over 4 months, I would have switched to TELENET.

Conclusion
The download limit of 25 gigabyte is rediculous! In december I used 45 gb and had to pay an extra 20 euros. The speeds are 40% slower then the ones from my neighbour who uses TELENET. The Tech support is a disaster. Need I say more?

arnepoupaert

Rated by

arnepoupaert

Joined on

26/11/2009

In Use

more then 2 years

Posted on

26/11/2009


Conclusion
the best, fastest and most reliable connection for a very nice price.

filipvanham

Rated by

filipvanham

Joined on

27/10/2009

In Use

more then 2 years

Posted on

27/10/2009


Installation
Het duurde wel even eerdat ze aan de helpdesk doorhadden dat ik te ver van de cabine zat, om in begin jaren 2000 de max snelheid te halen.

Information
Zeker u in een abonnement met bepaalde duur praten... maar dat zijn alle verkopers. Daarom voor één met onbepaalde duur gegaan.

Reliability
In de 8 jaar dat ik adsl bij belgacom heb, herinner ik me amper of er problemen waren met het netwerk. Alleen mijn verbinding had wat problemen in het begin.

Speed
480 kb/s is goed... als je niets groot wilt afhalen.

Support
Wat kunnen we verwachten? Maar ik ben wel van mening dat ze er beter en bete in worden.

Conclusion
In het begin was het een ramp, een lijn die om de haverklap uitviel. Dit was welliswaar toen ze van 3,3Mbits naar 4,4mbits overschakelden. Ik heb dan wel jaren aan 3,3mbits gesurft om een stabiele lijn te behouden. Pas sinds een aantal maanden haal ik terug 4,4mbits. Maar dit vind ik niet de reden waarom ik een ex-klant ga zijn van belgacom adsl. Het zijn de datalimieten en de ENORM hoge prijzen om data bij te kopen. Zelfs hun nieuwe verbinding, Belgacom Generation Internet (100GB), weten ze mij niet te versieren ;) Ookal hoor ik regelmatig klachten over dommel... ik heb liever afentoe lagere snelheden, zelfs ne blackout hier en daar... dan tege de 100 euro per maand te betalen aan 5GB uitbreidingen... datalimieten zijn uit de mode! en 50GB zou een minimum moeten zijn, voor wie dan ook...

dude09

Rated by

dude09

Joined on

02/10/2009

In Use

more then 2 years

Posted on

02/10/2009


Installation
5/5 - No problems here.

Information
2/5 - The website is horrible. When I finally thought I found it, the link was broken. After 1 hour of searching (I kid you not) I gave up.

Reliability
1/5 - I keep my fingers crossed hoping that my internet will still be up when I submit this rating... edit: 3rd try was a success.

Speed
2/5 - On a good day I get 200 kbytes/s. I don't have many good days. I don't think I've ever reached 50% of the theoretical maximum.

Support
1/5 - I tried searching their website, I tried calling them. More than once. When I finally reached them, they blamed my modem. The next day they admitted it was they had problems themselves. What will they make up tomorrow? I don't plan on renewing my subscription.

Conclusion
Bad.

Saew

Rated by

Saew

Joined on

13/07/2009

In Use

6 to 12 months

Posted on

28/08/2009


Installation
The installation was easy; I hooked up all the cables, I put a CD in my cd drive and simply clicked "NEXT" a couple of times and everything was installed by itself.

Information
The belgacom site is crap.

Reliability
Internet is always up. The only problem I had was when a Belgacom worker accidentally plugged out all of our cables in the nearest belgacom server. We actually had to pay for the 'repairs' as well.

Speed
I only get around 6Mbps whereas I should be gettings 18Mbps

Support
The customer support is horrible. The people I've contacted so far don't know anything about the products they're selling. When I tell them I want to change provider they simply tell me to wait a bit for new promotions. When I tell them I _really_ want to end my subscription they still tell me I should think about it and come back later with my conclusion. I still have my Belgacom subscription.

Conclusion
Only subscribe to Belgacom if you're rich and all you want to do is check your emails. Do not subscribe to Belgacom (Or Telenet, for that matter) because there certainly are more cheaper and better subscriptions available.

mwthomas

Rated by

mwthomas

Joined on

08/08/2009

In Use

more then 2 years

Posted on

08/08/2009


Conclusion
It is a good provider the big con is it's not really fast and there is a download limit.

tomvd

Rated by

tomvd

Joined on

21/03/2009

In Use

6 to 12 months

Posted on

21/03/2009


Installation
Very well done. Was free thanks to a promotion.

Reliability
Had a few problems after the upgrade from 4Mbps to 12Mbps. Eventually a new copper line was put in place and a transfer from VDSL1 to VDSL2 was done. After that, all OK

Speed
As from yesterday: 12Mbps down / 1Mbps up. So I cannot complain about that. :-)

Support
Willing to help yes. Knowledge of helpdesk personel is generally OK. Efficiency is to be improved on certain aspects.

Conclusion
I have a special discount thanks to my employer, but even without this reduction, I probably would choose Belgacom again (but only in combination with TV).

sampix

Rated by

sampix

Joined on

21/02/2009

In Use

1 to 2 years

Posted on

21/02/2009


Conclusion
everything that you need only it's a little bit slow :s

swuis

Rated by

swuis

Joined on

14/09/2008

In Use

more then 2 years

Posted on

14/09/2008


Conclusion
All is OK exepte the PRICE and THE SPEED. Also the downloadlimit sucks.

Overall Rating

Installation

3.53.53.53.53.5

Information

2.92.92.92.92.9

Reliability

3.23.23.23.23.2

Speed

2.82.82.82.82.8

Support

2.82.82.82.82.8

Conclusion

33333